Returns Policy

Returns

We strive to have each of our customers 100% happy with their purchase. We understand that things do happen and that's more than fine. If you aren't 100% satisfied with your purchase then you can return it within 14 days.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Once the item is received we will refund you the cost of them item, excluding any shipping costs. In order to process the return, please email info@thezoomieslabel.com and we are happy to help.

You will be held accountable for any shipping costs for the return and the original shipping cost is non refundable under any circumstance. Please allow up to 7 days for a return to be fully processed.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging; this includes HAIR FREE, UNWASHED and UNALTERED due to health and safety reasons.